Privacy Policy

Last updated: 15 June 2026

This policy explains how the Guardnexa online store collects, uses and shares personal information when you visit the store, contact us or place an order.

Information we collect

  • Identity and contact information: name, email address, telephone number, billing address and delivery address.
  • Order information: products purchased, order value, delivery status, returns and customer-service history.
  • Payment information: payment status and limited transaction details supplied by payment providers. Guardnexa does not need your full card number by email or contact form.
  • Device and usage information: IP address, browser, device identifiers, pages viewed and cookie information.
  • Communications: messages, attachments and information provided when requesting support.

How we use information

Information is used to operate the store, process payments and orders, arrange delivery, prevent fraud, provide support, manage returns, maintain security, comply with legal obligations and improve the customer experience. Marketing messages are sent only where a lawful basis exists, and available unsubscribe controls can be used at any time.

Service providers

Information may be shared only as needed with Shopify, payment processors, fraud-prevention services, fulfilment and delivery providers, customer-support tools, analytics providers and professional advisers. These providers process information for their respective services and may have their own privacy notices.

Camera recordings and the product app

Purchasing a camera from this store does not by itself give Guardnexa access to your live view, recordings or app password. A compatible camera app, optional cloud feature or storage service may be operated by a separate technology provider. Review the privacy information and permissions presented in that app before creating an account or enabling cloud services.

Cookies

The store uses essential cookies for functions such as checkout and security. With the choices available through the store's cookie controls, additional cookies may be used for analytics, personalisation or marketing. Browser controls can also delete or restrict cookies, although some store functions may stop working correctly.

International processing

Shopify and other service providers may process information in countries other than the customer's country. Where required, recognised contractual or legal safeguards are used by the relevant provider.

Retention

Information is retained only for as long as reasonably needed for the purposes described above, including order support, fraud prevention, accounting, tax and legal obligations. Retention periods vary according to the type of record and applicable law.

Your choices and rights

Depending on location, you may have rights to request access, correction, deletion, restriction, objection or portability, and to withdraw consent where processing relies on consent. Identity verification may be required before completing a request.

Security

Reasonable administrative and technical safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Never email card numbers, account passwords or camera login credentials.

Contact

Send privacy questions or requests to juena057@gmail.com.